Privacy Policy

This Privacy Policy explains how Everbest Group (“Site”, “we”) collects, uses, stores, discloses, and protects your Personal Data when you access, use, or conduct transactions through the Site.

By using this Site, you confirm that you have read, understood, and agreed to this Privacy Policy.

This Privacy Policy Statement relates only to the web site of Everbest at www.evbshoes.com:

If you have any questions regarding any of the below information, please contact us at: customercare@everbestgroup.com

Any information we collect at www.everbestgrouo.com is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, and used by us to contact customers for marketing purposes.

With respect to cookies: We use cookies to store visitors' preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive an e-mail from us in the future, please let us know by sending us an email at the above address, or by visiting us at www.evbshoes.com

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.


DEFINITION OF PERSONAL DATA

“Personal Data” means any data relating to an identified or identifiable individual, either directly or indirectly, whether independently or in combination with other information, as regulated under Indonesia Law.


COLLECTION OF PERSONAL DATA

We may collect your Personal Data through the following means:

  1. When you visit and use the Site;
  2. When you place orders or conduct transactions;
  3. When you contact us for customer support;
  4. Automatically through the use of cookies and similar technologies.
  5. By submitting your personal data, we may allow to use your personal data for marketing communication.


TYPES OF PERSONAL DATA COLLECTED

a. Device Data

Examples of collected data:

  • IP address;
  • Browser type and version;
  • Time zone;
  • Cookie information;
  • Browsing activities and interactions on the Site.

Purpose of collection:

  • To provide and optimize site services;
  • To analyze Site usage;
  • To enhance system security and performance.
  • Marketing Communications


b. Transaction / Order Data

  • Full name;
  • Billing and shipping address;
  • Email address;
  • Phone number;
  • Payment information (excluding sensitive card data processed and protected directly by payment service providers).

Purpose of collection:

  • To process orders and payments;
  • To deliver products;
  • Transaction administration;
  • Fraud prevention;
  • Order-related communications.


c. Customer Support Data

  • Communication history;
  • Additional information voluntarily provided by you.

Purpose of collection:

To handle customer inquiries, complaints, and requests.


LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process your Personal Data based on one or more lawful bases in accordance with Indonesia Law, including:

  1. Your consent in form of e-agreement;
  2. Performance of a contract or transaction between you and us;
  3. Compliance with legal obligations;
  4. Protection of your vital interests;
  5. Performance of tasks carried out in public interest;
  6. Our legitimate interests, provided they do not override your rights and freedoms.


USE OF PERSONAL DATA

We use your Personal Data to:

  1. Provide and manage site services;
  2. Process transactions and deliveries;
  3. Provide customer support;
  4. Send product, service, or promotional information (subject to your consent);
  5. Comply with applicable laws and regulations.


DISCLOSURE AND SHARING OF PERSONAL DATA

We may share your Personal Data with limited third parties, including:

  1. Shopify, as the e-commerce platform provider;
  2. Payment service providers, logistics partners, and other supporting service providers;
  3. Government authorities or law enforcement agencies were required by law.
  4. All third parties are required to process Personal Data in accordance with applicable data protection laws.


DATA RETENTION AND SECURITY

We retain your Personal Data only for as long as necessary to:

  1. Fulfill the purposes for which the data was collected; and/or
  2. Comply with applicable legal obligations.
  3. We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, disclosure, misuse, alteration, or loss.


RIGHTS OF PERSONAL DATA SUBJECTS

In accordance with Indonesian Law, you have the right to:

  1. Obtain information regarding the processing of your Personal Data;
  2. Access and obtain copies of your Personal Data;
  3. Rectify and update your Personal Data;
  4. Withdraw consent;
  5. Request deletion or destruction of your Personal Data;
  6. Object to certain processing activities.
  7. Requests to exercise these rights may be submitted through the contact details provided below.


COOKIES

The site uses cookies and similar technologies to enhance user experience.

You may manage cookie settings through your browser; however, restricting cookies may affect certain Site functionalities.


CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be announced on the Site and will take effect as of the updated date.


CONTACT

If you have any questions, requests, or complaints regarding the protection of Personal Data, please contact us at:

Email: customercare@everbestgroup.com