FAQ

Simply browse our collections, select the items you love, choose your size and color, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete your payment. You'll receive an order confirmation via email.

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer
• E-wallets and digital payment platforms
• QRIS
• Cash on Delivery (selected areas)

Available payment methods may vary by region.

Orders can be modified or cancelled within a limited time window after placement. Please contact our customer service team as soon as possible. Once an order has been shipped, modifications or cancellations may no longer be possible.

You can track your order status by logging into your account on our website and viewing your order history. You will also receive email updates with tracking information once your order has been shipped.

During checkout, you'll find a field to enter your promo code or voucher. Enter the code and click 'Apply' to see the discount reflected in your order total. Please note that promo codes cannot be combined and are subject to terms and conditions.

Prices on our website and in-store are generally the same. However, there may be exclusive online promotions or in-store offers that differ. Check both channels for the best deals.

We provide a detailed size guide on each product page to help you find the perfect fit. If you're unsure, we recommend measuring your feet and comparing with our size chart. You can also visit any Everbest store for a professional fitting.

Currently, we do not offer a click-and-collect service. All online orders are delivered to the shipping address provided during checkout. We are working on expanding our services and will update you when this option becomes available.

If an item is out of stock, you can sign up for a restock notification on the product page. We'll email you as soon as the item becomes available again. You can also check with our stores for in-store availability.

We offer standard and express shipping options. Delivery times and costs vary depending on your location. You can view the available shipping methods and estimated delivery times during checkout.

Delivery times depend on your location and the shipping method selected:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days

Please note that delivery times may be affected during peak seasons, holidays, or due to unforeseen circumstances.

We offer free shipping on orders above a certain amount. The minimum order value for free shipping may vary by region and during promotional periods. Check our website for the latest free shipping thresholds.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

Currently, our online store ships within the country. For international orders, please contact our customer service team, and we will do our best to assist you.

If your package is lost or arrives damaged, please contact our customer service team immediately with your order number and photos of any damage. We will investigate the issue and arrange a replacement or refund as applicable.

If your order has not yet been shipped, we may be able to update the shipping address. Please contact our customer service team as soon as possible with your order details. Once an order is in transit, the address cannot be changed.

We accept returns and exchanges within 7 days of delivery, provided the items are in their original condition — unworn, unused, with all tags attached, and in the original packaging. Items purchased during sales or with promotional discounts may have different return conditions. Please refer to our Returns & Exchange Policy page for full details.

To initiate a return or exchange:

1. Log into your account and go to your order history
2. Select the order and item(s) you wish to return or exchange
3. Fill in the return/exchange request form
4. Our team will review your request and provide further instructions

Alternatively, you can contact our customer service team directly for assistance.

Once we receive and inspect your returned item, refunds are typically processed within 7-14 business days. The refund will be credited back to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

To keep your EVB products in the best condition, please refer to the care guide included with your product.

Everbest products come with a limited warranty against manufacturing defects. The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, normal wear and tear, or unauthorized repairs. If you believe your product has a manufacturing defect, please contact our customer service team with your proof of purchase for assistance.