Return Policy

This document sets out the terms and conditions for returns and refund services available on our website. By completing a transaction, customers are deemed to have read, understood, and agreed to all of the following terms.

Return Period

Consumers are entitled to submit a return request within these condition

1. Return claims must be submitted within:
1. 1 x 24 hours of receipt of the item (Instant & Same Day)
2. 7 x 24 hours of receipt of the item (Regular)
2. Applications submitted outside the deadline are considered invalid.

Terms and Conditions for Returns

Returned products must meet the following conditions:

1. The product must be in the same condition as when it was received;
2. The product has not been used, worn, or washed;
3. All labels and/or seals (if any) are still properly attached;
4. The product is returned in it’s original packaging;
5. The consumer provides valid proof of purchase (invoice/receipt).
6. Giveaway items are not allowed to be returned

Return Request Procedure

To request a product return, consumers must contact us via email at customercare@everbestgroup.com and provide the following information:

1. Order number;
2. Reason for return;
3. Supporting evidence (photos and unboxing videos of the product.
4. Once the return request is approved, we will provide return shipping instructions and a return label (if applicable).

Products sent without prior return approval will not be processed. Returns can only be made if one of the following conditions is met:

1. The item received is damaged
2. The item has a manufacturing defect
3. The item does not match the order
4. The item does not function as intended

Other than the conditions above, the return request will be rejected.

Damaged, Defective, or Non-Conforming Products

Base on Indonesian Consumer Protection Law, if a consumer receives a product that is:

1. Damaged;
2. Defective due to manufacturing faults; or
3. Not in accordance with the order,
4. Consumers must contact us no later than 7 × 24 hours after receiving the product, accompanied by clear supporting evidence.
5. We will conduct an inspection and provide a solution in the form of:
6. Product replacement; or
7. Refund,
8. in accordance with mutual agreement and applicable laws and regulations.

Non-Returnable Products

For reasons of health, safety, and legal compliance, the following products are not eligible for return:

1. Damage, used, worn;
2. Product care kit that have been opened;
3. Products purchased at special discounted prices;
4. Gift cards & Giveaway.

Product Exchange

Product exchanges are conducted as follows:

1. The consumer submits a return request in accordance with the applicable procedure;
2. Once the return is approved, the consumer may place a new order for the replacement product.

Refunds

After the returned product is received and inspected, we will notify the consumer of the refund approval status.

If approved:

1. The refund will be issued to the original payment method used by the consumer;
2. The refund process is subject to the policies of the relevant bank or payment service provider;
3. Processing time may vary and is beyond our control.

Contact Information

For inquiries, complaints, or return requests, consumers may contact us via:

Email: customercare@everbestgroup.com

Verification Process

1. Our team will inspect the returned item.
2. The verification process takes a maximum of 3–7 business days.
3. The verification decision is final and binding.
4. REFUND / ITEM FORM

If the request is approved, then:

1. The return can be in the form of:
1. Replacement of the item
2. Shopping voucher
3. Refund
4. Void Transaction
2. The return method is determined entirely by us.
3. The refund process takes a maximum of 7–14 business days from approval.

Return Cost

1. Return shipping costs are the responsibility of the customer.
2. The initial shipping costs are non-refundable.

We reserve the right to change, add, or remove these terms and conditions at any time. The latest version will be effective upon posting on the website.